Complaints Procedure

Our Commitment

Projovi Wealth Consulting Limited is committed to providing a professional, fair and high-quality service to all clients and stakeholders.

We take complaints seriously and aim to handle any concerns promptly, fairly and transparently.

How to Make a Complaint

Complaints may be submitted in writing by email or post using the contact details below.

Please include:

  • Your name and contact details
  • Details of the complaint
  • Relevant dates or reference information
  • Copies of any supporting documents where applicable
  • Details of the resolution you are seeking

Contact Details

Projovi Wealth Consulting Limited
Registered office: Projovi House, 4 Calder Court, Amy Johnson Way, Blackpool, FY4 2RH
United Kingdom

Email: info@projoviwealth.co.uk

Complaint Handling Process

Once a complaint is received:

  • We will acknowledge receipt of the complaint as soon as reasonably practicable
  • We will review the concerns raised and may request additional information where necessary
  • We will investigate the matter fairly and objectively
  • We will aim to provide a response within a reasonable timeframe depending on the complexity of the issue
  • Where appropriate, we will explain any actions proposed or taken to resolve the matter

Our Approach

We aim to:

  • Treat complaints fairly and consistently
  • Handle concerns professionally and confidentially
  • Keep complainants informed throughout the process
  • Learn from complaints to improve our services and controls

Regulatory Complaints

Where services relate to regulated financial services activities undertaken through authorised firms or regulated arrangements, complainants may also have rights to escalate complaints to the relevant authorised entity or regulatory body where applicable.

Financial Ombudsman Service

Where eligible and applicable under FCA rules, complaints relating to regulated activities may be referred to the Financial Ombudsman Service if a complainant remains dissatisfied following the conclusion of the complaints process.

Further information can be found at:

https://www.financial-ombudsman.org.uk

Changes to This Procedure

We may update this Complaints Procedure periodically to reflect operational, legal or regulatory changes.

Any updates will be published on this page.